General and Operations Managers

Description

Career Cluster:

Business, Management & Administration

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Education

Required Level of Education

• Associate's Degree (or other 2-year degree) = 31.86%
• Bachelor's Degree = 26.72%
• Some College Courses = 11.01%
• Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades) = 10.39%
• High School Diploma (or GED or High School Equivalence Certificate) = 8.54%
• Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree, but do not meet the requirements of academic degrees carrying the title of Master = 6.09%
• Master's Degree = 5.05%
• Less than a High School Diploma = 0.33%

Related Work Experience

• Over 2 years, up to and including 4 years = 34.82%
• Over 10 years = 26.75%
• Over 8 years, up to and including 10 years = 8.45%
• Over 4 years, up to and including 6 years = 7.63%
• Over 1 year, up to and including 2 years = 7.41%
• Over 6 years, up to and including 8 years = 7.19%
• Over 6 months, up to and including 1 year = 6.37%
• Over 1 month, up to and including 3 months = 0.69%
• None = 0.69%

On-Site or In-Plant Training

• Over 1 year, up to and including 2 years = 22.64%
• Over 3 months, up to and including 6 months = 15.97%
• None = 15.66%
• Up to and including 1 month = 12.67%
• Over 1 month, up to and including 3 months = 11.26%
• Over 10 years = 10.98%
• Over 4 years, up to and including 10 years = 5.64%
• Over 2 years, up to and including 4 years = 3.05%
• Over 6 months, up to and including 1 year = 2.13%

On-the-Job Training

• Over 1 year, up to and including 2 years = 31.72%
• Over 3 months, up to and including 6 months = 17.85%
• Over 1 month, up to and including 3 months = 16.71%
• Over 6 months, up to and including 1 year = 9.86%
• Over 10 years = 9.85%
• None or short demonstration = 4.57%
• Anything beyond short demonstration, up to and including 1 month = 4.37%
• Over 2 years, up to and including 4 years = 3.05%
• Over 4 years, up to and including 10 years = 2.03%

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Tasks

Core Tasks Include:

• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Manage staff, preparing work schedules and assigning specific duties.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Oversee activities directly related to making products or providing services.
• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Supplemental Tasks Include:

• Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Manage the movement of goods into and out of production facilities.
• Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• Direct non-merchandising departments of businesses, such as advertising or purchasing.
• Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
• Plan store layouts or design displays.

Tasks Include:

• Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Tools and Technology

Tools Include:

• Calculators or accessories (10-key calculators)
• Mobile phones (Cell phones)
• Scanners (Computer scanners)
• Electronic funds transfer point of sale equipment (Credit card machines)
• Desktop computers
• Digital cameras
• Hand trucks or accessories (Handtrucks)
• Notebook computers (Laptop computers)
• Magnetic card readers
• Notebook computers
• Personal computers
• Personal digital assistant PDAs or organizers (Personal digital assistants PDA)
• Photocopiers (Photocopying equipment)
• Point of sale POS terminal (Point of sale POS systems)
• Security cameras (Surveillance cameras)

Technologies Include:

• Accounting software

• Accounting software
• Bookkeeping software
• Intuit QuickBooks software

• Calendar and scheduling software

• Calendar and scheduling software

• Charting software

• Microsoft Office Visio

• Computer aided design CAD software

• Autodesk AutoCAD software

• Customer relationship management CRM software

• ActionWare
• AMG Teleran SalesInSync
• Avidian Technologies Prophet
• FrontRange Solutions Goldmine software
• Maximizer Software Maximizer Enterprise
• NetSuite NetCRM
• Sage ACT!
• Salesforce.com Salesforce CRM
• Software on Sailboats Desktop Sales Manager
• Vanguard Software Vanguard Sales Manager
• vtiger CRM

• Data base user interface and query software

• Data base user interface and query software
• Microsoft Access

• Data mining software

• Datawatch Monarch

• Electronic mail software

• Email software
• IBM Lotus Notes
• Microsoft Outlook
• Mozilla Thunderbird

• Enterprise resource planning ERP software

• Deacom ERP software
• Enterprise resource planning ERP software
• SAP software

• Facilities management software

• InnQuest Software roomMaster

• Financial analysis software

• Sage MAS 500

• Graphics or photo imaging software

• Adobe Systems Adobe Photoshop software

• Human resources software

• Human resources software
• Personnel scheduling software

• Internet browser software

• Microsoft Internet Explorer
• Mozilla Firefox
• SeaMonkey
• Web browser software

• Inventory management software

• Inventory management software

• Materials requirements planning logistics and supply chain software

• LSA Visual Easy Lean

• Medical software

• Dynamic Energy Systems MedAct

• Network conferencing software

• Microsoft Office SharePoint Server MOSS

• Office suite software

• Microsoft Office software
• Office suite software

• Point of sale POS software

• Point of sale POS software

• Presentation software

• Microsoft PowerPoint
• Presentation software

• Project management software

• Microsoft Project
• Realization Project Flow

• Spreadsheet software

• Microsoft Excel
• Spreadsheet software

• Time accounting software

• Kronos Workforce Payroll
• Kronos Workforce Timekeeper

• Web page creation and editing software

• Microsoft FrontPage

• Word processing software

• Microsoft Word
• Word processing software

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Knowledge

%	Subject	Description
83.25	Administration and Management	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
75.00	Personnel and Human Resources	Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
74.50	Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
67.00	Economics and Accounting	Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
64.00	Mathematics	Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
60.25	Computers and Electronics	Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
58.50	English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
55.00	Clerical	Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
54.50	Sales and Marketing	Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
49.50	Production and Processing	Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Skills

%	Subject	Description
75.00	Reading Comprehension	Understanding written sentences and paragraphs in work related documents.
75.00	Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75.00	Speaking	Talking to others to convey information effectively.
72.00	Critical Thinking	Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
68.75	Monitoring	Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
65.50	Social Perceptiveness	Being aware of others' reactions and understanding why they react as they do.
65.50	Coordination	Adjusting actions in relation to others' actions.
62.50	Judgment and Decision Making	Considering the relative costs and benefits of potential actions to choose the most appropriate one.
62.50	Time Management	Managing one's own time and the time of others.
62.50	Active Learning	Understanding the implications of new information for both current and future problem-solving and decision-making.
62.50	Complex Problem Solving	Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
62.50	Negotiation	Bringing others together and trying to reconcile differences.
59.50	Management of Personnel Resources	Motivating, developing, and directing people as they work, identifying the best people for the job.
59.50	Persuasion	Persuading others to change their minds or behavior.
59.50	Writing	Communicating effectively in writing as appropriate for the needs of the audience.
56.25	Operations Analysis	Analyzing needs and product requirements to create a design.
53.00	Systems Analysis	Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
53.00	Management of Material Resources	Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
53.00	Instructing	Teaching others how to do something.
53.00	Systems Evaluation	Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
53.00	Service Orientation	Actively looking for ways to help people.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Abilities

%	Subject	Description
75.00	Oral Comprehension	The ability to listen to and understand information and ideas presented through spoken words and sentences.
75.00	Oral Expression	The ability to communicate information and ideas in speaking so others will understand.
72.00	Written Comprehension	The ability to read and understand information and ideas presented in writing.
72.00	Written Expression	The ability to communicate information and ideas in writing so others will understand.
72.00	Problem Sensitivity	The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
68.75	Speech Clarity	The ability to speak clearly so others can understand you.
65.50	Deductive Reasoning	The ability to apply general rules to specific problems to produce answers that make sense.
65.50	Speech Recognition	The ability to identify and understand the speech of another person.
62.50	Information Ordering	The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
59.50	Inductive Reasoning	The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
59.50	Near Vision	The ability to see details at close range (within a few feet of the observer).
56.25	Originality	The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
56.25	Fluency of Ideas	The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
53.00	Selective Attention	The ability to concentrate on a task over a period of time without being distracted.
50.00	Category Flexibility	The ability to generate or use different sets of rules for combining or grouping things in different ways.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Work Activities

%	Subject	Description
84.25	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
78.00	Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.
77.25	Scheduling Work and Activities	Scheduling events, programs, and activities, as well as the work of others.
77.25	Coordinating the Work and Activities of Others	Getting members of a group to work together to accomplish tasks.
73.25	Monitor Processes, Materials, or Surroundings	Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
72.75	Monitoring and Controlling Resources	Monitoring and controlling resources and overseeing the spending of money.
72.00	Selling or Influencing Others	Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
70.75	Communicating with Persons Outside Organization	Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
70.50	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
68.50	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
67.50	Judging the Qualities of Things, Services, or People	Assessing the value, importance, or quality of things or people.
67.00	Interacting With Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
66.25	Performing Administrative Activities	Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
66.25	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
66.00	Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.
65.75	Resolving Conflicts and Negotiating with Others	Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
65.00	Thinking Creatively	Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
64.00	Developing and Building Teams	Encouraging and building mutual trust, respect, and cooperation among team members.
63.50	Evaluating Information to Determine Compliance with Standards	Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
63.00	Interpreting the Meaning of Information for Others	Translating or explaining what information means and how it can be used.
62.25	Analyzing Data or Information	Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
62.00	Guiding, Directing, and Motivating Subordinates	Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
61.50	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.
60.25	Coaching and Developing Others	Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
59.00	Inspecting Equipment, Structures, or Material	Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
59.00	Estimating the Quantifiable Characteristics of Products, Events, or Information	Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
57.75	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
57.25	Documenting/Recording Information	Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
56.50	Training and Teaching Others	Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
56.50	Provide Consultation and Advice to Others	Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
56.50	Staffing Organizational Units	Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
55.50	Developing Objectives and Strategies	Establishing long-range objectives and specifying the strategies and actions to achieve them.
55.00	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
52.00	Assisting and Caring for Others	Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Work Styles

%	Subject	Description
93.25	Dependability	Job requires being reliable, responsible, and dependable, and fulfilling obligations.
88.00	Attention to Detail	Job requires being careful about detail and thorough in completing work tasks.
87.50	Leadership	Job requires a willingness to lead, take charge, and offer opinions and direction.
84.50	Self Control	Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
84.00	Initiative	Job requires a willingness to take on responsibilities and challenges.
84.00	Integrity	Job requires being honest and ethical.
83.75	Stress Tolerance	Job requires accepting criticism and dealing calmly and effectively with high stress situations.
81.50	Cooperation	Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
81.00	Persistence	Job requires persistence in the face of obstacles.
80.50	Analytical Thinking	Job requires analyzing information and using logic to address work-related issues and problems.
80.25	Adaptability/Flexibility	Job requires being open to change (positive or negative) and to considerable variety in the workplace.
76.75	Achievement/Effort	Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
74.00	Concern for Others	Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
74.00	Independence	Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
72.00	Innovation	Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
64.00	Social Orientation	Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Work Values

%	Subject	Description
88.83	Relationships	Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
83.33	Working Conditions	Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
83.33	Independence	Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
77.83	Recognition	Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
72.17	Achievement	Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
61.17	Support	Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Work Context

%	Subject	Description
100.00	Telephone	How often do you have telephone conversations in this job?
96.00	Freedom to Make Decisions	How much decision making freedom, without supervision, does the job offer?
95.80	Structured versus Unstructured Work	To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
95.20	Contact With Others	How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
93.80	Impact of Decisions on Co-workers or Company Results	How do the decisions an employee makes impact the results of co-workers, clients or the company?
92.00	Indoors, Environmentally Controlled	How often does this job require working indoors in environmentally controlled conditions?
92.00	Face-to-Face Discussions	How often do you have to have face-to-face discussions with individuals or teams in this job?
91.40	Frequency of Decision Making	How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
89.60	Deal With External Customers	How important is it to work with external customers or the public in this job?
87.00	Responsibility for Outcomes and Results	How responsible is the worker for work outcomes and results of other workers?
85.60	Work With Work Group or Team	How important is it to work with others in a group or team in this job?
85.20	Electronic Mail	How often do you use electronic mail in this job?
84.00	Coordinate or Lead Others	How important is it to coordinate or lead others in accomplishing work activities in this job?
81.60	Time Pressure	How often does this job require the worker to meet strict deadlines?
79.60	Letters and Memos	How often does the job require written letters and memos?
78.40	Responsible for Others' Health and Safety	How much responsibility is there for the health and safety of others in this job?
75.80	Importance of Being Exact or Accurate	How important is being very exact or highly accurate in performing this job?
74.20	Level of Competition	To what extent does this job require the worker to compete or to be aware of competitive pressures?
73.00	Frequency of Conflict Situations	How often are there conflict situations the employee has to face in this job?
67.80	Deal With Unpleasant or Angry People	How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
63.00	Spend Time Sitting	How much does this job require sitting?
62.60	Spend Time Standing	How much does this job require standing?
62.00	Physical Proximity	To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
61.00	Sounds, Noise Levels Are Distracting or Uncomfortable	How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
60.80	Consequence of Error	How serious would the result usually be if the worker made a mistake that was not readily correctable?
56.40	Importance of Repeating Same Tasks	How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
55.40	Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls	How much does this job require using your hands to handle, control, or feel objects, tools or controls?
54.60	Spend Time Walking and Running	How much does this job require walking and running?
53.60	Public Speaking	How often do you have to perform public speaking in this job?

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Job Zone Three: Medium Preparation Needed

• Overall Experience
  • Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
• Job Training
  • Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
• Examples
  • These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.
• Education
  • Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Earnings Benefits*

Region	Entry Level	Median	Experienced
United States	$46,190.00	$96,430.00	$147,350.00
Virginia	$51,360.00	$114,030.00	$164,800.00
Region	Entry Level	Median	Experienced
Bay Consortium	$52,235.00	$89,259.00	$129,780.00
Capital Region Workforce Partnership	$56,556.00	$103,044.00	$151,332.00
Central VA/Region2000	$47,093.00	$78,015.00	$124,586.00
Crater Area	$54,246.00	$93,293.00	$127,095.00
Greater Peninsula	$53,739.00	$96,837.00	$137,491.00
Hampton Roads	$56,614.00	$101,926.00	$149,001.00
New River/Mt. Rogers	$47,636.00	$78,658.00	$118,640.00
Northern Virginia and Alexandria/Arlington	$78,732.00	$138,858.00	$186,446.00
Piedmont Workforce	$51,411.00	$99,953.00	$150,588.00
Shenandoah Valley	$40,113.00	$78,301.00	$115,913.00
South Central	$41,995.00	$75,290.00	$112,255.00
Southwestern Virginia	$43,894.00	$74,457.00	$112,212.00
West Piedmont	$42,508.00	$72,099.00	$107,595.00
Western Virginia	$49,433.00	$88,335.00	$129,259.00

* Earnings Calculations:

 Regional Earnings:
   Entry = Annual mean of the lower 1/3 wage distribution;
   Experienced = Annual mean of the upper 2/3 wage distribution.

 National and State Earnings:
   Entry = Annual 10th percentile wage;
   Experienced = Annual 75th percentile wage.

---

The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection.

General and Operations Managers

Employment Projections

National	2012	2022	% Change
United States	1,972,700	2,216,800	+ 12.4%
State	2012	2022	% Change
Virginia	55,379	63,704	+ 15.0%
Region	2010	2020	% Change
Bay Consortium	1,918	2,054	+ 7.1%
Capital Region Workforce Partnership	7,540	8,005	+ 6.2%
Central VA/Region2000	1,150	1,218	+ 5.9%
Crater Area	874	875	+ 0.1%
Greater Peninsula	2,547	2,684	+ 5.4%
Hampton Roads	6,398	6,799	+ 6.3%
New River/Mt. Rogers	1,247	1,272	+ 2.0%
Northern Virginia and Alexandria/Arlington	23,306	26,284	+ 12.8%
Piedmont Workforce	1,818	1,964	+ 8.0%
Shenandoah Valley	2,250	2,345	+ 4.2%
South Central	628	647	+ 3.0%
Southwestern Virginia	761	779	+ 2.4%
West Piedmont	920	962	+ 4.6%
Western Virginia	2,038	2,128	+ 4.4%

---

The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection.

General and Operations Managers

View Videos

The following videos are available for this occupation:

• Business, Management and Administration (6.90 Mb)
• General and Operations Managers (2.97 Mb)



Macromedia Flash is required for viewing the videos. If you do not have the Flash plugin, it is freely available for download.

---

The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee.

General and Operations Managers

Military Training

The following military job classifications are available for this occupation:

• Administrators, General
• Aviation Maintenance and Allied
• Executives, N.E.C.
• Fixed-Wing Fighter and Bomber Pilots
• General and Flag
• Ground and Naval Arms
• Inspection
• Intelligence, General
• Legal
• Manpower and Personnel
• Operations Staff
• Personnel, General
• Physical Scientists
• Pictorial
• Research and Development Coordinators
• Ship Construction and Maintenance
• Transportation
• Undesignated Occupations, General

---

The data sources for the information displayed here include: Defense Manpower Data Center.

General and Operations Managers

Proficiency Ratings

These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.

Proficiency	Rating
Getting Information	4.5
Making Decisions and Solving Problems	4.0
Scheduling Work and Activities	4.0
Coordinating the Work and Activities of Others	4.0
Monitor Processes, Materials, or Surroundings	4.0
Monitoring and Controlling Resources	4.0
Selling or Influencing Others	4.0
Communicating with Persons Outside Organization	4.0
Establishing and Maintaining Interpersonal Relationships	4.0
Communicating with Supervisors, Peers, or Subordinates	3.5
Judging the Qualities of Things, Services, or People	3.5
Interacting With Computers	3.5
Performing Administrative Activities	3.5
Identifying Objects, Actions, and Events	3.5
Organizing, Planning, and Prioritizing Work	3.5
Resolving Conflicts and Negotiating with Others	3.5
Thinking Creatively	3.5
Developing and Building Teams	3.5
Evaluating Information to Determine Compliance with Standards	3.5
Interpreting the Meaning of Information for Others	3.5
Analyzing Data or Information	3.5
Guiding, Directing, and Motivating Subordinates	3.5
Updating and Using Relevant Knowledge	3.5
Coaching and Developing Others	3.5
Inspecting Equipment, Structures, or Material	3.5
Estimating the Quantifiable Characteristics of Products, Events, or Information	3.5
Performing for or Working Directly with the Public	3.5
Documenting/Recording Information	3.5
Training and Teaching Others	3.5
Provide Consultation and Advice to Others	3.5
Staffing Organizational Units	3.5
Developing Objectives and Strategies	3.0
Processing Information	3.0
Assisting and Caring for Others	3.0
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment	2.5
Operating Vehicles, Mechanized Devices, or Equipment	2.5
Handling and Moving Objects	2.5
Performing General Physical Activities	2.0
Repairing and Maintaining Mechanical Equipment	2.0
Controlling Machines and Processes	2.0
Repairing and Maintaining Electronic Equipment	2.0

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Titles

• Adjutant General
• Adult Daycare Coordinator
• Brokerage Office Manager
• Building Manager
• Business Administrator
• Business Coordinator
• Business Development Director
• Business Development Manager
• Chief Administrative Officer
• Chief Deputy
• Chief Executive Officer (CEO)
• Chief Operating Officer (COO)
• Chief Operations Officer
• Corporate Administrator
• Corporate Manager
• Department Store General Manager
• Department Store Manager
• Director
• Director of Business Development
• Director of Operations
• Director of Publication
• District Commercial Superintendent
• District Manager
• District Plant Superintendent
• District Traffic Chief
• District Wire Chief
• Division Toll Wire Chief
• Division Traffic Superintendent
• Drilling and Production Superintendent
• Electrical Superintendent
• Entrepreneur
• Equipment Maintenance Superintendent
• Executive Administrator
• Facilities Manager
• Field Party Manager
• Fish and Game Club Manager
• Fitness Manager
• General Manager (GM)
• General Superintendent
• Golf Course Manager
• Gym Manager
• Head of Store Operations
• Head of Visual Merchandising
• Industrial Organization Manager
• Installation Superintendent
• Laundry Superintendent
• Lease Operator
• Line Construction Superintendent
• Manager
• Manufacturing Operations Manager
• Mine Administrator Supervisor
• Mine Superintendent
• Movie Theater Manager
• Newspaper Manager
• Non-Profit Director
• Nonprofit Director
• Nonprofit Manager
• Offshoring Manager
• Oil Lease Operator
• Oil Operator
• Oil Producer
• Operations Administrator
• Operations Manager
• Operations Supervisor
• Operations Vice President
• Park Superintendent
• Parks and Recreation Manager
• Plant Manager
• Plant Superintendent
• Plant Supervisor
• President
• Print Production Coordinator
• Print Production Manager
• Printing Manager
• Prison Warden
• Producer
• Program Manager
• Public Works Director
• Radio Station Manager
• Refinery Superintendent
• Relocation Commissioner
• Revenue Director
• Revenue Manager
• Roads Superintendent
• Salon Manager
• Shelter Director
• Shift Superintendent
• Shop Superintendent
• Site Operations Manager
• Small Business Owner
• Social Insurance Administrator
• Solid Waste Manager
• Sports Team Manager
• Store Director
• Store Manager
• Store Owner
• Street Commissioner
• Street Superintendent
• Substation Superintendent
• Superintendent
• Television Station Manager
• Theatre Manager
• Under Secretary
• Venue Manager
• Vice President
• Vice President of Operations
• Warehouse Manager
• Water and Sewer Systems Supervisor
• Water Control Supervisor
• Water Superintendent
• Waterworks Supervisor
• Zoo Director

---

The data sources for the information displayed here include: O*NET™ 16.0.

General and Operations Managers

Related Schools

• American National University
• Argosy University-Washington DC
• Averett University
• Averett University-Non-Traditional Programs
• Bluefield College
• Bridgewater College
• Bryant & Stratton College-Hampton
• Bryant & Stratton College-Richmond
• Bryant & Stratton College-Virginia Beach
• Christopher Newport University
• College of William and Mary
• Columbia College
• DeVry University-Virginia
• Eastern Mennonite University
• ECPI University
• Emory & Henry College
• Ferrum College
• George Mason University
• Hampton University
• ITT Technical Institute-Chantilly
• ITT Technical Institute-Norfolk
• ITT Technical Institute-Richmond
• ITT Technical Institute-Springfield
• J Sargeant Reynolds Community College
• James Madison University
• John Tyler Community College
• Liberty University
• Longwood University
• Lynchburg College
• Mary Baldwin College
• Marymount University
• Northern Virginia Community College
• Old Dominion University
• Patrick Henry Community College
• Piedmont Virginia Community College
• Radford University
• Regent University
• Roanoke College
• Sanford-Brown College-Tysons Corner
• Shenandoah University
• Skyline College-Roanoke
• South University–Richmond
• South University–Virginia Beach
• Stratford University
• Strayer University-Virginia
• Thomas Nelson Community College
• Tidewater Community College
• University of Management and Technology
• University of Mary Washington
• University of Phoenix-Northern Virginia Campus
• University of Phoenix-Richmond-Virginia Beach Campus
• University of Richmond
• University of the Potomac-VA Campus
• University of Virginia-Main Campus
• Virginia College-Richmond
• Virginia Commonwealth University
• Virginia Intermont College
• Virginia Polytechnic Institute and State University
• Virginia State University
• Virginia Union University
• Virginia Wesleyan College
• Virginia Western Community College
• Washington and Lee University
• Westwood College-Annandale
• Westwood College-Arlington Ballston

---

The data sources for the information displayed here include: O*NET™ 16.0.